Frequently Asked Questions

Got Questions? We've Got Answers.

01 What makes NorthStay different from other rental portals?

Unlike standard generic portals, NorthStay inspects and verifies every single accommodation physically. We focus specifically on student accommodations (PGs & Hostels) near campuses, enforce a strict zero brokerage policy, and mask phone numbers for secure, spam-free chats.

02 How do I find a PG on the platform?

You can search by typing your college name, locality, or landmark in the app's search bar. Use our smart budget filter (ranging from ₹3,000 to ₹25,000/mo), room sharing filters (single, double, triple), and amenity checkmarks (WiFi, AC, power backup, food charts) to quickly discover the right stay.

03 How do I know if a PG listing is physically verified?

Verified listings feature an official blue tick badge. This badge indicates that a member of the NorthStay verification team has visited the site, taken photographs, validated the host's documentation, and verified the advertised rent and security rules.

04 Is there any fee or commission for students using NorthStay?

No, NorthStay is 100% free for students. You can search, filter, view verified photos, contact property managers directly, and schedule visits without paying any brokerage or discovery commission.

05 Is my privacy protected when contacting PG owners?

Yes. NorthStay provides end-to-end encrypted messaging and cellular number masking. Your personal telephone number and email are shielded from public directories, preventing annoying spam calls from unauthorized agents.

06 How do PG owners register and list their properties?

PG owners can create a Host account on the NorthStay mobile app, upload their property photos, define room layouts, and list amenities. Once listed, hosts can choose to activate listing passes (1 Month, 3 Months, etc.) to show up at the top of student searches. Active listing passes are managed via the web Host Hub Portal.

07 Can I cancel a booking or request a refund?

NorthStay facilitates direct connection with property managers. Booking deposits and rental contracts are settled directly between student tenants and PG owners. Cancellation terms are governed by the specific agreement signed with your landlord. For online host subscriptions, refer to our Refund & Cancellation Policy.

08 How do I delete my account or personal data?

You can delete your account anytime via the mobile app (Settings → Delete Account). Alternatively, visit our dedicated Account Deletion Page or email support@northstay.in and our team will erase your profile records within 48 hours.

09 How can I contact NorthStay customer support?

You can write to our helpdesk at support@northstay.in or send a message via our Contact Support Page. Our team operates Monday through Saturday, 9:00 AM to 7:00 PM IST.